Shift Supervisor
Full Time
Job Description
General Summary:
To carry out all opening and closing procedures in the absence of management.
Essential Functions:
- Management
- work effectively and communicate with store management and store crew
- supervise the store’s crew through assigning, directing and following up of all activities
- Customer Service
- assist customers with their questions, problems and complaints in person and via phone
- greet customers using the eye’s, hi’s and help at all times
- handle all customer relations issues in accordance with company policy, promote a positive shopping experience for all CVS customers, and maintain customer/patient confidentiality
- Merchandise/Presentation
- price merchandise, stock shelves, execute displays, reset departments
- Shrinkage
- control use of register keys
- execute locking of safe and security doors and setting of alarms when closing the store
- complete random cash verifications; electronic journal tape checks; monitor cashier analysis report
- monitor and react to signs of external and internal theft
- Operations
- operate a cash register, execute and document all cash procedures including deposits
- identify and react to in-store repairs
- open/close store
- execute the daily cash report (DCR), weekly summary, and other reports as needed
- process photofinishing activities
- order regular merchandise and check in merchandise, verify billing and maintain accurate inventory levels
- prepare the store for a physical inventory
- Human Resources
- execute all necessary documentation for HRIS administration: hiring kits, changes of status, enrollment forms
- ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job
- coach and execute counseling discussions with store employees
- aintain a work place free from discrimination and harassment
Marginal Functions:
- execute store maintenance: vacuum, face/dust, sweep (back room, store exterior), clean windows, trash removal, clean restrooms
- assist pharmacy staff in/out of pharmacy area
Requirements:
- load and unload deliveries
- ability to lift 35 pound trays/cases to a height of 4 feet and move trays/cases from one location to another